CX Tech In 2025 — What Every African Business Should Know
Customer experience is evolving at lightning speed. Today, businesses aren’t just measured by how quickly they resolve issues — they’re judged by how personalised, consistent, and human their interactions feel. Modern CX relies on AI-driven insights, analytics, and seamless omnichannel engagement to meet these rising expectations. At the same time, markets like South Africa highlight […]
The Power of Language: Why Multilingual AI Is Africa’s Next Big Tech Shift
Africa is home to over 2,000 languages, each carrying its own stories, cultures, and ways of expression. Yet, as the digital world expands, many of these voices remain unheard. Most customer service platforms, chatbots, and digital tools are still built around a handful of global languages — leaving millions of African consumers navigating systems that […]
Stop Losing Customers in Translation: 3 Ways Multilingual AI Unlocks Hidden Revenue
Are You Leaving Money on the Table? In a country with 11 official languages, miscommunication isn’t just frustrating—it’s costly. Every time a customer asks a question in an African language and goes unheard, businesses risk lost sales, lower satisfaction, and blind spots in their operations. Botlhale AI was founded with this challenge in mind. Inspired […]
Beyond the Braai: How can AI Preserve South Africa’s Spoken Heritage
How Speech Analytics and Technology preserves spoken heritage in a country as diverse as South Africa
Unlock the Power of Voice: Introducing Botlhale AI’s Multilingual Speech APIs
Unlock the power of voice for your business with Multilingual Speech APIs, featuring Text-to-Speech and Speech-to-Text technology built for African languages.
Beyond the Script: Unlocking True Potential in Your Contact Centre
In the fast-paced business world, customer conversations are a goldmine of information, yet so much of it remains untapped. Are businesses truly understanding what their customers are saying beyond the surface? Are they equipped to spot emerging trends, mitigate risks, and empower their team for peak performance? At Botlhale AI, we believe that traditional contact […]
A New Kind of Pioneer: Celebrating Women in AI and Tech
The Unsung Heroes of Innovation Did you know that women make up less than 25% of the global tech workforce (Forbes, 2024), yet their contributions are crucial to shaping the future of technology? This underrepresentation is not just a statistic—it’s a call to action to recognise and uplift the incredible women driving innovation behind the […]
Beyond the Score: Why Listening, Not NPS, is the Future of Customer Experience
It’s time to move beyond the score and embrace smarter, more human ways to truly understand your customers.
Unlocking the Voice of Your Customers
Why South African Call Centres Can’t Afford to Miss AI Speech Analytics
Why Multilingual AI is No Longer Optional for South African Businesses in 2025
Businesses that embrace multilingual AI lead, grow, and truly connect in South Africa’s diverse market.