Unlock the Power of Voice: Introducing Botlhale AI’s Multilingual Speech APIs
Unlock the power of voice for your business with Multilingual Speech APIs, featuring Text-to-Speech and Speech-to-Text technology built for African languages.
Beyond the Script: Unlocking True Potential in Your Contact Centre
In the fast-paced business world, customer conversations are a goldmine of information, yet so much of it remains untapped. Are businesses truly understanding what their customers are saying beyond the surface? Are they equipped to spot emerging trends, mitigate risks, and empower their team for peak performance? At Botlhale AI, we believe that traditional contact […]
A New Kind of Pioneer: Celebrating Women in AI and Tech
The Unsung Heroes of Innovation Did you know that women make up less than 25% of the global tech workforce (Forbes, 2024), yet their contributions are crucial to shaping the future of technology? This underrepresentation is not just a statistic—it’s a call to action to recognise and uplift the incredible women driving innovation behind the […]
Beyond the Score: Why Listening, Not NPS, is the Future of Customer Experience
It’s time to move beyond the score and embrace smarter, more human ways to truly understand your customers.
Unlocking the Voice of Your Customers
Why South African Call Centres Can’t Afford to Miss AI Speech Analytics
Why Multilingual AI is No Longer Optional for South African Businesses in 2025
Businesses that embrace multilingual AI lead, grow, and truly connect in South Africa’s diverse market.
Call Centre & CX Tech: Navigating the Balance Between Product and R&D in CX Innovation
Balancing product delivery with deep R&D is key to CX innovation, and this fusion ensures that advancements directly enhance real-world customer experiences
Cultivating a Synergistic AI-Human Relationship – Humanics: Insights from Dees Govender
AI isn’t here to replace contact centre agents—it’s here to empower them.
The Evolving Landscape of Contact Centre Technology: Insights from Modiri Motlhasedi
Contact centres are no longer just support hubs—they’re becoming proactive service engines, powered by AI and driven by human connection.
The Value of AI-Powered Call Centre Analytics for QA and Agent Coaching
Empower agents, improve customer satisfaction and drive business success with AI-powered call analytics