Botlhale AI (“we”, “us”, or “our”) is committed to protecting the privacy of our users (“you” or “your”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website ( (the “Website”) and use our services (the “Services”).

1. Information We Collect

We collect several different types of information for various purposes to improve our Services to you.

  • Personal Information: This includes information that can be used to identify you directly or indirectly, such as:
    • Name
    • Email address
    • Phone number
    • Physical address
    • Company name
    • Job title
    • IP address
    • Device information (e.g., browser type, operating system)
    • Usage data (e.g., pages visited, features used)
  • Non-Personal Information: This includes information that cannot be used to identify you directly, such as:
    • Aggregated data about user behaviour
    • De-identified data

2. How We Collect Information

We collect information in a variety of ways when you use the Website and Services:

  • Directly from You: You may provide personal information directly to us when you fill out forms on the Website, contact us for support, or subscribe to our newsletter.
  • Indirectly from You: We may collect non-personal information about your use of the Website and Services through cookies and other tracking technologies.
  • Third-Party Sources: We may also collect information about you from third-party sources, such as public databases or social media platforms, but only if you have given your consent to the third party to share your information with us.

3. Use of Personal Information

We use your personal information for the following purposes:

  • To provide and improve the Website and Services
  • To personalise your experience on the Website and Services
  • To send you marketing communications (only with your consent)
  • To respond to your inquiries and requests
  • To improve our marketing and advertising efforts
  • For compliance with legal and regulatory requirements

4. Disclosure of Personal Information

We may disclose your personal information to third-party service providers who help us operate the Website and Services. These service providers are contractually obligated to keep your information confidential and secure.

We may also disclose your personal information if we are required to do so by law or in the good faith belief that such disclosure is necessary to:

  • Comply with a legal process
  • Protect the rights or property of Botlhale AI
  • Prevent a crime or protect the safety of others

5. Security

We take reasonable steps to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method is completely secure, so we cannot guarantee the absolute security of your information.

6. Data Retention

We will retain your personal information for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights

You have certain rights regarding your personal information, including:

  • The right to access your personal information
  • The right to rectify inaccurate personal information
  • The right to request the erasure of your personal information
  • The right to restrict the processing of your personal information
  • The right to object to the processing of your personal information
  • The right to data portability

You can exercise these rights by contacting us at [insert contact information].

8. Children’s Privacy

The Website and Services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us. We will take steps to remove the information from our servers.

9. Cross-Border Transfer

Your personal information may be transferred to and processed in countries other than your own, where data protection laws may be different. We will take steps to ensure that your information is treated in accordance with this Privacy Policy and applicable data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Website. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected].

POPIA Specifics

This Privacy Policy is compliant with the Protection of Personal Information Act (POPIA) of South Africa. We have taken the following steps to comply with POPIA:

  • We have appointed a responsible party to oversee our compliance with POPIA.
  • We have conducted a risk assessment to identify the risks associated with processing personal information.
  • We have implemented appropriate security safeguards to protect personal information from unauthorised access, disclosure, alteration, or destruction.
  • We have developed and implemented a data protection compliance program.
  • We provide clear and concise information to data subjects about how their personal information will be processed.
  • We obtain consent from data subjects for the processing of their personal information, where required by POPIA.
  • We allow data subjects to access and rectify their personal information.
  • We have a process in place for dealing with data subject complaints.
  • We report data breaches to the Information Regulator within the timeframe prescribed by POPIA.


Additional POPIA Information

  • You can find more information about POPIA on the Information Regulator’s website:
  • If you believe we are using your personal information unlawfully, please let us know first (on [email protected] ). Alternatively, you may lodge a complaint with the Information Regulator (South Africa) with the following contact details:
    • Website:
    • Address: SALU Building, 316 Thabo Sehume Street, Pretoria
    • Contact number: 012 406 4818
    • Fax number: 086 500 3351
    • Email: [email protected] 


By using the Website and our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.