Bua by Botlhale
In today’s increasingly digital world, providing inclusive and accessible services to customers is of utmost importance. Language barriers can hinder effective communication and limit access to vital information. That’s why we at Botlhale AI, have developed Bua, a collection of natural language processing tools.
Bua enables organisations to offer their digital services and support in multiple African languages, while also reaching customers on popular platforms such as WhatsApp, Facebook Messenger, Telegram and more. In this blog post, we will explore the product suite of Bua, including its no-code Bot Builder and Help Desk. The video below provides an overview of what our Bua suite can do.
Bot Builder: Build, train and deploy multilingual conversational AI.
The no-code Bot Builder empowers organisations to build virtual assistants that can understand and extract a user’s intent in a message as well as other essential details. Leveraging advanced Natural Language Processing techniques, these virtual assistants can intelligently interpret user messages and respond accordingly. With a built-in dialogue manager, the virtual assistants predict the next best action based on the ongoing conversation and user context. Additionally, Bua’s Bot Builder allows seamless integration with external APIs, enabling transactions within conversations using custom Python functions. This flexibility allows organisations to connect their chatbots with any system that provides an API. Bua also offers one-click deployments for popular messaging platforms such as WhatsApp, Telegram, Facebook Messenger, and more, ensuring widespread accessibility.
Help Desk: Engaging your customers on live chat has never been easier!
Bua’s Help Desk module ensures that support staff can effectively understand and respond to customers, regardless of the language they speak. By seamlessly translating entire customer conversations to their preferred language and vice versa, eliminating the language barrier that often hampers efficient support. This powerful feature not only enhances customer satisfaction but also opens doors to new markets and customer segments. With Bua’s real-time support agent reporting dashboard, organisations are able to gain valuable insights into their team’s performance. Key metrics such as resolution rate, time to first response, abandonment rate, and more can be monitored and tracked, enabling informed decision-making and continuous improvement. Furthermore, managing live chat queues becomes effortless with Bua, allowing businesses to set office hours, routing rules, SLA time, and more.
Join the language revolution today with Bua by Botlhale AI and empower your organisation to communicate, connect, and thrive in the multilingual landscape of digital services.