The Evolving Landscape of Contact Centre Technology: Insights from Modiri Motlhasedi
Contact centres are no longer just support hubs—they’re becoming proactive service engines, powered by AI and driven by human connection.
The Value of AI-Powered Call Centre Analytics for QA and Agent Coaching
Empower agents, improve customer satisfaction and drive business success with AI-powered call analytics
Data-Driven Strategy: The Power of AI-powered Call Analytics
Unlock hidden insights from every call, in every language, and drive growth with AI-powered analytics.
The Power of AI: Transforming Call Centre Quality Assurance
AI-driven quality assurance in call centres offers scalability and consistency, analysing 100% of calls, compared to the limitations of human review.
Combating Fraud in Call Centres: A Growing Concern for Businesses
Fraud in call centres is a widespread and challenging issue, but advancements in AI are offering promising solutions.
Embracing Mandela’s Legacy this Mandela Day
“If you talk to a man in a language he understands, that goes to his head. If you talk to him in his own language, that goes to his heart.” – Nelson Mandela Nelson Mandela, fondly known as Madiba, is a symbol of resilience, compassion, and unity. His lifelong fight against injustice and his dedication […]
Bua by Botlhale: Empowering Digital Services in African Languages
Bua by Botlhale is our Conversational AI that makes language barriers a thing of the past!
Youth Day: Path to Linguistic Equality
Reaching for Inclusion In the Age of Digital Monolingualism Technology has undoubtedly shaped the way we live our lives, constantly ushering us into a new age of discovery, creativity and problem solving. By technology, we do not simply mean machinery and equipment; but rather, the techniques, skills, methods, and processes cultivated and improved upon over […]