Unlocking the Voice of Your Customers
Why South African Call Centres Can’t Afford to Miss AI Speech Analytics
Why Multilingual AI is No Longer Optional for South African Businesses in 2025
Businesses that embrace multilingual AI lead, grow, and truly connect in South Africa’s diverse market.
Call Centre & CX Tech: Navigating the Balance Between Product and R&D in CX Innovation
Balancing product delivery with deep R&D is key to CX innovation, and this fusion ensures that advancements directly enhance real-world customer experiences
Cultivating a Synergistic AI-Human Relationship – Humanics: Insights from Dees Govender
AI isn’t here to replace contact centre agents—it’s here to empower them.
The Evolving Landscape of Contact Centre Technology: Insights from Modiri Motlhasedi
Contact centres are no longer just support hubs—they’re becoming proactive service engines, powered by AI and driven by human connection.
The Value of AI-Powered Call Centre Analytics for QA and Agent Coaching
Empower agents, improve customer satisfaction and drive business success with AI-powered call analytics
The Power of AI: Transforming Call Centre Quality Assurance
AI-driven quality assurance in call centres offers scalability and consistency, analysing 100% of calls, compared to the limitations of human review.
Women’s Day: A Day to Reflect on Progress and Look Ahead to a More Equitable Future
“We should be teaching young girls to take up space. Nothing is as important as taking up space in society and cementing yourself.” – Zozibini Tunzi “The month of August holds a special place in the hearts of South Africans as it marks Women’s Month, a time dedicated to paying tribute to the remarkable women […]
Embracing Mandela’s Legacy this Mandela Day
“If you talk to a man in a language he understands, that goes to his head. If you talk to him in his own language, that goes to his heart.” – Nelson Mandela Nelson Mandela, fondly known as Madiba, is a symbol of resilience, compassion, and unity. His lifelong fight against injustice and his dedication […]
Bua by Botlhale: Empowering Digital Services in African Languages
Bua by Botlhale is our Conversational AI that makes language barriers a thing of the past!