Bua
We offer a collection of natural language processing tools called “Bua”, to help service providers interact with customers through digital platforms in multiple African Languages.
Bua
Built for strong and efficient
Support teams
#1 Education
- Real-time Updates
- Parent-Teacher Meeting Scheduling
- Homework and Assignment Notifications
- Parent Education Resources
- Student Progress Tracking
- Two-way Communication
- Parent Volunteer Opportunities
- Parent Surveys and Feedback
#2 Debt Collection
- Payment Reminders & Notifications
- Payment Arrangements & Negotiations
- Balance Inquiries & Account Information
- Dispute Resolution
- Data Analysis & Insights
- Financial Education & Resources
- Compliance & Regulatory Guidance
- Document Collection & Verification
- Customer Support & Assistance
- Escalation to Human Agents
#3 Insurance
- Customer Support & Assistance
- Claims Processing
- Policy Recommendations
- Underwriting & Pre-risk Assessment
- Customer Onboarding
- Sales & Lead Generation
- Policy Renewals & Notifications
- Customer Feedback
#4 ISPs
- Technical Support & Troubleshooting
- Account Management
- Service Provisioning & Order Processing
- Network Status & Outage Updates
- Plan Recommendations & Upgrades
- Self-Service Tools & Tutorials
- Bill Payments & Inquiries
Vela
Utilising call centre analytics enables the monitoring of call scripts, agent conduct, and adherence to protocols to ensure compliance with industry regulations and internal quality standards.
Vela
#1 Sales
- Call Volume and Distribution
- Call Duration and Hold Times
- Conversion Rates
- Customer Satisfaction and Feedback
- Script and Messaging Effectiveness
- Cross-Selling and Up-selling
- Sales Representative Performance
- Predictive Analytics
- Abandoned Calls and Missed Opportunities
- Campaign Effectiveness
#2 Marketing
- Lead Generation and Qualification
- Campaign Performance
- Message Effectiveness:
- Customer Journey Analysis
- Personalisation Opportunities:
- Market Research and Trends
- Competitive Analysis
- Return on Investment (ROI) Measurement
- Customer Retention and Loyalty
#3 Customer Support
- Response Time and Resolution
- CSAT and NPS
- First Call Resolution Rate(FCR)
- Call Abandonment Rate
- Call Volume and Peak Hours
- Agent Performance and Training
- Trend Analysis
- Self-Service Adoption
- Escalation Analysis
- Compliance and Quality Assurance
- Predictive Analytics
#4 Compliance
- Real-time Updates
- Parent-Teacher Meeting Scheduling
- Homework and Assignment Notifications
- Parent Education Resources
- Student Progress Tracking
- Two-way Communication
- Parent Volunteer Opportunities
- Parent Surveys and Feedback