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Read our latest articles, whitepapers and case studies on conversational AI and customer care.

95% of your customer interactions go unseen

Beyond the 5%: Transforming Call Centres with Vela

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CX Tech In 2025

CX Tech In 2025 — What Every African Business Should Know

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The Power of Language

The Power of Language: Why Multilingual AI Is Africa’s Next Big Tech Shift

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Stop Losing Customers in Translation

Stop Losing Customers in Translation: 3 Ways Multilingual AI Unlocks Hidden Revenue

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beyond the braai

Beyond the Braai: How can AI Preserve South Africa’s Spoken Heritage

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Unlock the Power of Voice

Unlock the Power of Voice: Introducing Botlhale AI’s Multilingual Speech APIs

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beyond the script

Beyond the Script: Unlocking True Potential in Your Contact Centre

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Celebrating Women in AI and Tech

A New Kind of Pioneer: Celebrating Women in AI and Tech

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beyond the score

Beyond the Score: Why Listening, Not NPS, is the Future of Customer Experience

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the silent revolution

Unlocking the Voice of Your Customers

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Multilingual AI is No Longer Optional

Why Multilingual AI is No Longer Optional for South African Businesses in 2025

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Call Centre & CX Tech

Call Centre & CX Tech: Navigating the Balance Between Product and R&D in CX Innovation

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