Engage customers & enhance online shopping experience
Built for Retail
Our bots are ready to solve customers’ questions about order tracking, account management, sizing, loyalty programs, and delivery statuses.
Promotions & Offers
Discover how bots can promote special offers and loyalty rewards.
- Coupons & discounts
- Personalised promotions
- Loyalty rewards
Account Management
Learn how bots can manage customer account information.
- Account troubleshooting
- Update addresses
- Update contact information
- Change passwords
Order Management
See how chatbots can help customers manage bills, payments and orders.
- Order tracking
- Delivery status
- Modify order
- Returns
Sales & Conversions
Learn how our bots can help you cross-sell and upsell to your clients.
- Recommend related products
- Add products to order
- Gift card sales
- Subscription management
Multilingual
We offer all our services in 9 African languages at the moment, namely: English, IsiZulu, IsiXhosa, Sepedi, Swahili, Afrikaans, Sesotho, Setswana, Swahili. We are always adding new languages, contact us to find out our latest list of languages.
FAQs & Complex Conversations
Our chatbots can extract the user’s intent and important key details (entities). With dialogue manager that predicts the next best action, based on the user’s current message and context from the conversation.
Multi-Channel
Creates an integrated and cohesive customer experience, across multiple channels, automating responses on whichever platform is most natural for the customer. With built-in one click deployments for various messaging platforms.
Live Agent Escalation
If the bot doesn’t understand or can’t answer a question, the user will be instantaneously redirected to a human to ensure the best possible user experience.
Voice Enabled
Our chatbots understand both text and speech. This means that users can send voice notes to the bot and the bot can also respond using voice notes. This can be done on WhatsApp, Telegram or any other platform that supports voice communication.
