Government & municipalities

We help government organisations engage their communities and service the public effectively.

Government & municipalities​

We help government organisations engage their communities and service the public effectively.

Engage the public like never before!

Built for the public

Enable your community members to report incidents, get announcements and remain engaged with community activities.

Report Incidents

Learn how bots can help with reporting incidents.

  • Report incidents
  • Send pictures
  • Send the location
  • Integrate to ticketing system

Get Announcements

Learn how chatbots can help send announcements.

  • Push announcements
  • Retrieve announcements
  • Publish events

General Support

Learn how bots help streamline support.

  • See emergency contacts
  • Get live chat support
  • See payment options

Manage bills

Discover how bots can help with managing bills.

  • View bills
  • Settle bills
  • Update information


We offer all our services in 9 African languages at the moment, namely: English, IsiZulu, IsiXhosa, Sepedi, Swahili, Afrikaans, Sesotho, Setswana, Swahili. We are always adding new languages, contact us to find out our latest list of languages.

FAQs & Complex Conversations

Our chatbots can extract the user’s intent and important key details (entities). With dialogue manager that predicts the next best action, based on the user’s current message and context from the conversation.


Creates an integrated and cohesive customer experience, across multiple channels, automating responses on whichever platform is most natural for the customer. With built-in one click deployments for various messaging platforms.

Live Agent Escalation

If the bot doesn’t understand or can’t answer a question, the user will be instantaneously redirected to a human to ensure the best possible user experience.

Voice Enabled

Our chatbots understand both text and speech. This means that users can send voice notes to the bot and the bot can also respond using voice notes. This can be done on WhatsApp, Telegram or any other platform that supports voice communication.

Botlhale AI can help you reach your customer support goals.