Insurance

We provide an easy way to engage customers in small bite-sized sessions and offer a superior customer experience

Insurance

We provide an easy way to engage customers in small bite-sized sessions and offer a superior customer experience

Unleash the Power of Conversational Commerce

Built for Insurance

Enable your consumers to change coverage, file claims, get policy details, and receive quotes from any platform of their choice

Account Management

Learn how bots can help with account management.

  • Update personal information
  • Change password
  • Update banking information
  • Change coverage

Claim Management

Learn how chatbots can help manage insurance claims.

  • File a claim
  • See claims history
  • View claim information

Customer Support

Learn how bots help streamline support.

  • Find approved service providers
  • Replace lost cards
  • See payment options
  • See policy details
  •  

Quotes, Plans, & Extras

Discover how bots can help you sell insurance products.

  • Compare plans
  • Get a quote
  • Purchase extra coverage
  • Add or remove beneficiaries

Multilingual

We offer all our services in 9 African languages at the moment, namely: English, IsiZulu, IsiXhosa, Sepedi, Swahili, Afrikaans, Sesotho, Setswana, Swahili. We are always adding new languages, contact us to find out our latest list of languages.

FAQs & Complex Conversations

Our chatbots can extract the user’s intent and important key details (entities). With dialogue manager that predicts the next best action, based on the user’s current message and context from the conversation.

Multi-Channel

Creates an integrated and cohesive customer experience, across multiple channels, automating responses on whichever platform is most natural for the customer. With built-in one click deployments for various messaging platforms.

Live Agent Escalation

If the bot doesn’t understand or can’t answer a question, the user will be instantaneously redirected to a human to ensure the best possible user experience.

Voice Enabled

Our chatbots understand both text and speech. This means that users can send voice notes to the bot and the bot can also respond using voice notes. This can be done on WhatsApp, Telegram or any other platform that supports voice communication.

Botlhale AI can help you reach your customer support goals.